FAQ

FREQUENTLY ASKED QUESTIONS

Q : How long is the delivery duration?
A : Pos Laju : 5 - 12 Working Days , Ninja Van : 3 - 7 Working Days
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Q : Is weekends considered as a working day?
A : Weekends and Public Holidays are not considered as working day
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Q : What technique is used for personalization?
A : We use vinyl ( special sticker for crafts like this ) 
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Q : How long can it last?
A : Items must be taken care properly
1. No dish washer
2. Hand wash only
3. No dish washer
4. No microwave
5. No peeling
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Q : Are the gifts well packed before delivery?
A : Yes, we included shredded paper inside the box, and double layer bubble wrap on the outer layer of the box
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Q : Where can I find my tracking status?
A : Tracking details will be sent to the email which is used for the purchase.